Simone Williams
About Me
Highly organised and dependable Office Administrator, Operations Administrator and Business Support Professional with nearly 30 years of experience across hospitality, manufacturing, FMCG, and food production. Experienced in office/operations administration, customer service, bookkeeping support, procurement, inventory control, sales administration, supplier coordination, and compliance documentation. Currently completing an ICB qualification in Office Administration.
Education & Qualifications
Work Experience
Provided administrative and operational support across procurement, inventory, and business operations. Coordinated supplier communications; processed customer/supplier invoices and statements; supported purchasing and inventory control; maintained operational and quality records; assisted with organic certification compliance documentation and audit readiness.
Provided customer service and administrative support. Processed customer orders, invoices, and account documentation; responded to enquiries via telephone, email and online channels; resolved account queries; maintained ERP records; collaborated with internal departments to ensure accurate order fulfilment.
Managed end-to-end order administration and cross-team coordination for accurate processing and on-time delivery. Prepared quotations; processed sales orders, invoices and credit notes; maintained customer records in ERP; handled enquiries; supported stock reconciliations; provided sales and administrative support.
Managed Gluten-Free Production Department. Oversaw operations, production planning, procurement, inventory/stock control, supplier coordination, and food safety compliance. Supervised production team; processed orders and supplier documentation; maintained production, inventory and quality records; supported new product development; ensured kosher and quality standards.
Provided operational and administrative support. Coordinated production planning, procurement, supplier communications, purchasing, inventory control and logistics. Maintained operational records; assisted with staff administration and reporting; supported implementation of operational processes; collaborated with teams to improve efficiency.
Founded and managed a specialist gluten-free bakery. Responsible for operations, administration and commercial activities including production, customer service, procurement, supplier relationships, inventory control, bookkeeping support, financial administration, marketing and business development. Managed quotations, invoicing, customer/supplier accounts and maintained accurate financial and operational records; grew the business and formed a strategic partnership to expand nationally.
Owned and operated a private and corporate catering business. Managed menus/events and handled client enquiries, quotations, purchasing, supplier relationships, invoicing, bookkeeping support and day-to-day administration while delivering customer service.
Provided office administration and operational support. Coordinated quotations, sales administration, procurement, customer service, project scheduling, supplier communications and accounts administration. Processed invoices and documentation; maintained customer and business records; coordinated installation schedules; liaised with customers, suppliers and installation teams.
Worked in professional cookery, food production and kitchen operations. Prepared meals in fast-paced kitchens; maintained food quality and hygiene; managed stock control and ordering; developed understanding of kitchen operations and food safety.