Frequently Asked Questions

Log in and go to your Dashboard. Click "Edit Profile" and select the Security tab. Enter your current password, then choose and confirm a new password. Click "Update Password" to save.

If you have forgotten your password, use the "Forgot Password" link on the login page and we will send you a reset link via email.

To permanently close your account, log in and go to the Security tab in your profile. Scroll to the "Close Account" section and follow the prompts. This will immediately hide your profile, and all your personal data will be permanently removed in accordance with POPIA. This action cannot be undone.

Click "Log In" at the top of any page, then click "Forgot Password?" below the login form. Enter the email address associated with your account and we will send you a password reset link. If you do not receive the email within a few minutes, please check your spam or junk folder.

Once logged in, go to your Dashboard and click "Edit Profile". Your CV is divided into easy-to-complete tabs:

- Personal - your name, contact details, location and photo
- About - a short professional summary
- Qualifications - your education history
- Experience - your work history
- Skills & Languages - your key skills and language proficiency
- Traits & Hobbies - your personality and interests
- Licences - any professional licences or certifications
- Socials - your LinkedIn, GitHub and other social profiles
- References - professional references
- Cover Letter - an optional personalised cover letter

Each tab saves independently. The more you complete, the higher your Profile Completion score and the more visible you are to employers.

CV Hub offers four professional templates:

- Classic - clean and traditional, ideal for corporate and government roles
- Modern - bold and contemporary, great for business and management
- Creative - vibrant gradient style, perfect for creative industries
- Minimal - simple and typographic, suited to academic and tech roles

You can switch templates at any time from your Dashboard without losing any of your CV content.

Visit your public CV page (click "View CV" from your Dashboard) and click the "Download CV" button at the top of the page. Your CV will be generated as a formatted PDF using your chosen template and downloaded to your device instantly. Downloads are free and unlimited.

Your Profile Completion score reflects how complete your CV is across 10 key areas: profile photo, About Me summary, qualifications, work experience, skills, languages, references, cover letter, CV template selection, and social links. Each area contributes between 10% and 15% to your total score.

A higher completion score means your profile ranks better in employer searches and is more likely to attract attention. Aim for at least 80% to maximise your visibility.

Yes - there is no limit on how many qualifications, work experiences, or references you can add. Use the "+ Add" button on each tab to insert additional entries. You can also remove or edit any entry at any time. All changes are saved when you click the Save button on each tab.

Yes. Registered CV Hub users can send you a direct message through your public CV page. You will receive an email notification when someone sends you a message, and you can reply from within your CV Hub account. You are never required to share your personal contact details until you choose to.

Simply visit cvhub.co.za/cv-database. No account is required to browse CVs. You can filter the database by province, city, qualification level, field of study, gender, and race. Click any candidate card to view their full public CV. To message a candidate directly, you will need to create a free CV Hub account.

CV Hub is a free South African online CV platform that lets you build a professional CV, showcase it to employers, and download it as a polished PDF - all at no cost. You can create and manage your personal profile, list your qualifications, work experience, skills, and more. Employers and recruiters can then discover your profile through our searchable CV database.

Yes - CV Hub is 100% free, forever. There are no hidden fees, subscription plans, or premium tiers. Every feature, including building your CV, downloading it as a PDF, appearing in the CV database, and receiving messages from employers, is available to all registered users at no charge.

Creating an account takes less than a minute:
1. Click "Get Started" or "Register" on the homepage.
2. Enter your email address and choose a password.
3. Verify your email using the link we send you.
4. Log in and start building your CV right away.

No credit card or payment details are required at any step.

CV Hub is built with South African job seekers in mind - our CV database, provinces, cities, and employment equity fields are all South Africa-specific. However, anyone is welcome to register and use the platform. If you are based outside South Africa, some location fields may not apply to you, but you can still build and download a professional CV.

By default, your profile is set to private and hidden from employers. You control your own visibility. To make your CV discoverable:

1. Log in and go to your Dashboard.
2. Toggle the "Profile Visibility" switch to make your CV public.

When public, your CV appears in the CV Database and can be found by employers and recruiters. You can switch back to private at any time.

To protect your privacy, your email address and phone number are automatically redacted on your public CV. Employers see a partially hidden version (e.g. gl*****@gmail.com and 076 ****29). Your full contact details are only revealed when you choose to communicate directly, for example by responding to an employer message.

Yes. CV Hub is fully POPIA (Protection of Personal Information Act) compliant. Your data is stored securely, never sold to third parties, and you retain full control over your information at all times. You can update, hide, or permanently delete your profile and all associated data at any point from your account settings.

Employers and recruiters can search and browse the CV Database at cvhub.co.za/cv-database. They can filter by province, city, qualification, gender, and race (for Employment Equity purposes). Your profile appears in these results only when your visibility is set to public. Profiles with higher completion scores and more recently updated information rank higher in results.

If your downloaded PDF looks different from what you see online, try the following:

- Make sure you have selected a CV template in your Dashboard settings.
- Ensure your profile has been saved after your most recent edits - click Save on each tab you changed.
- If your description text appears all on one line with no bullet points, re-open and re-save the experience entry.

If problems persist, contact our support team via the Contact page with your username and we will assist you.

There are a few reasons your profile may not be visible in the CV Database:

- Your profile visibility is set to private - toggle it to public on your Dashboard.
- Your email address has not been verified - check your inbox for our verification email.
- Your account may have been temporarily disabled - contact support if you believe this is an error.

Note that newly published profiles may take a few minutes to appear in search results.

Currently, each CV Hub account is linked to one CV profile. This keeps your public presence consistent and professional. You can update and change your CV content at any time - for example, tailor your About Me, skills, and cover letter to match different job opportunities without needing a separate account.