Miss Jenivive Dass
About Me
Operations and Administration Professional with proven experience in branch operations management, service contract administration, procurement, billing and customer service support. Skilled in overseeing daily operations, supervising staff, managing service-level compliance and acting as a key liaison between clients, service teams and internal departments. Demonstrated expertise in service contract management, invoicing excess charges, processing credit notes, handling cancellations and final billing, resolving meter reading and billing queries and maintaining accurate databases and spreadsheets. Strong background in consumables procurement, sales, delivery coordination and debtors liaison, with a track record of ensuring operational efficiency, data accuracy, customer satisfaction and financial control.
Personal Details
Education & Qualifications
Work Experience
• Oversaw daily branch operations to ensure efficient service delivery, regulatory compliance and seamless workflow across all departments.
• Managed and supervised a team of 8 staff members, driving performance, accountability and operational efficiency.
• Acted as the primary liaison between clients and service teams to resolve queries, coordinate service support and maintain high customer satisfaction.
• Administered all service contracts, ensuring accurate documentation, compliance and timely renewals.
• Maintained and updated the KZN regional database for Office Automation and Money Handling products to ensure data accuracy and reporting integrity.
• Processed invoicing for excess charges, spares and yield-related services in line with contractual terms.
• Issued and managed credit notes, settlements and billing adjustments, resolving client billing queries promptly and accurately.
• Controlled branch stock levels, monitored stock ageing and ensured optimal inventory turnover.
• Conducted regular stock takes and reconciliations to maintain accurate inventory records.
• Performed service control functions, tracking service calls, turnaround times and service-level compliance.
• Ensured accurate record keeping and reporting in line with internal policies and audit requirements.
• Coordinated supplier interactions to ensure timely procurement, service parts availability and cost control.
Key Responsibilities:
• Administered all service contracts, including contract verification, loading, maintenance and base edits to ensure accurate billing and compliance.
• Processed invoicing for excess clicks, spares, toners and other billable service items in accordance with contractual terms.
• Issued and managed credit notes, billing adjustments and customer settlements to resolve account discrepancies.
• Liaised with customers and internal departments to resolve client contract queries and service-related issues.
• Handled administration of returned goods, contract cancellations and final billing to clients.
• Investigated and resolved meter reading discrepancies and billing queries to ensure accurate invoicing.
• Maintained detailed spreadsheets tracking daily contract activity, including additions, deletions and base edits.
• Ensured accurate record keeping and reporting in line with internal policies and audit requirements.
• Supported customer service and finance teams with contract data, billing support and documentation.