Mrs Francesca Singh
About Me
Results-driven professional with extensive experience in Health & Safety, compliance, administration and operational management across multiple industries. Holds a Bachelor of Social Science in Psychology and Psychological Counselling, enabling strong behavioural insight, trend analysis and effective people management. Skilled in conducting audits, risk assessments, incident investigations and compliance reporting. Proven track record in client portfolio management, staff training and improving operational efficiency. Proficient in SAP, Hybris and Zendesk, with expertise in finance, HR, supplier management and safety systems implementation. Adept at resolving escalations, streamlining processes and promoting a culture of safety, compliance and employee engagement. Additional experience includes HSE Administration, Finance/Operations Administration and PA/Management support.
Personal Details
Education & Qualifications
Work Experience
• Conducted comprehensive compliance audits across Massmart brands, including Makro, Game, Builders and Cash & Carry.
• Generated detailed audit reports with actionable recommendations, reducing compliance risks and enhancing operational efficiency.
• Provided on-site coaching and safety training to teams, improving adherence to safety protocols and promoting a positive safety culture.
• Applied behavioural insight to identify non-compliance trends and influence positive safety behaviour change.
• Managed customer escalations using Zendesk, providing timely resolutions and processing refunds efficiently.
• Ensured accuracy and integrity of financial and order data within SAP and Hybris systems.
• Streamlined and improved turnaround time for ‘Price Beat’ validations, enhancing customer satisfaction.