Bandile Kona

support the Project Manager in liaising with the local community and local government authorities to ensure the project can be implemented as per schedule and scope, addressing the day to day concerns of the community, updating on project’s progress, project’s plans, etc. The responsibilities include but are not limited to:

Maintain detailed and accurate record of meetings including agendas, meeting minutes, follow-up/action points. Details of meeting held or cancelled should also be maintained;
Ensure that follow up of document approvals by concerned authorities is done timely and consistently and keep the Project Manager updated as required;
Ensure that communities at construction sites are kept abreast of the project developments and communication channels remain open with the communities;
Report to the Project Manager on a daily and weekly basis on community issues and the project’s performance in relation to those issues;
Keep up with the weekly and daily developments of the project;
Mediate issues between the community members and the project staff;
Forward questions about the project from community leaders and residents to appropriate government authorities and the Project Manager;
Perform other duties as may be assigned

Supporting clerk

General administration
Administration of all time attendance
Dealing with queries and staff members on a daily basis
Creating and update jobseeker database
Performing specific activities associated with support to line functions
Collaboration on SAP production with my senior clerk

Actively listen to customers to understand their issues or concerns
Interview clients to gather information useful in providing recommendations and solutions to a technical problem
Install, configure, and troubleshoot computer systems, servers, and network issues
Provide daily technical support services for information technology establishments
Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
Document and track customer issues using a ticketing system to ensure quick resolution
Maintain the security and integrity of company database by setting access controls
Explain highly technical details to customers using simple understandable terms
Participate in development of information technology and infrastructure projects
Ensure compliance with service agreements to evade legal issues
Guide and direct the activities of less experienced tech support personnel
Maintain an up-to-date knowledge of company products and services
Stay abreast with technological developments and trends
Educate customers on the features of company products/services to minimize technical challenges
Follow-up on customers to ensure their issues are completely resolved
Produce periodic reports of technical support operations to company management

Completed store operational requirements by scheduling and assigning
employees
• Followed up on work results.
• Maintained store staff by recruiting, selecting, orienting, and training employees
• Maintained store staff job results by coaching,
counselling, and disciplining employees; planning, monitoring, and appraising job results
• Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identified current and future customer requirements by establishing
rapport with potential and actual customers and other persons in a position to understand service requirements.
•Ensured availability of merchandise and services by approving contracts; maintaining inventories
• Formulated pricing policies by reviewing merchandising activities;
• Determined additional needed sales promotions; authorized clearance
sales

Process monthly claim accounts
Process claim notifications
Assist with adhoc clean-ups
Assist with the management of the claims mailbox
Sort and merge duplicate information
Assist with adhoc administration
Assist with basic error processing
Review and update expired benefits
Word, Excel and Outlook 2010