Ms Sisonke Gwaji
About Me
I am a motivated and detail-oriented professional with experience in Salesforce Administration, IT Helpdesk Support, Customer Service, and Graphic Design. I completed the YES Learning Programme with a focus on Salesforce Administration and gained practical experience in technical support during my internship at the South African Heritage Resources Agency (SAHRA). I am skilled in troubleshooting, user support, data management, and administrative tasks. I am eager to continue developing my skills in IT, administration, and customer service while contributing positively to a dynamic organization. I am a quick learner, adaptable, and committed to delivering excellent service and professional results.
Personal Details
Education & Qualifications
Work Experience
Responded to help desk tickets and requests,
troubleshooting issues and
providing solutions, or escalating problems to
higher-level IT staff as
necessary.
Assisted with the installation, configuration, and
updating of software and
hardware to maintain smooth operational
workflows.
Supported users with connectivity issues,
including troubleshooting
internet and intranet access, VP
Engaged in training modules and hands-on
exercises via Salesforce's
Trailhead platform to acquire Salesforce
administration knowledge.
Gained proficiency in importing, updating, and
maintaining data within
Salesforce, ensuring data integrity and accuracy.
Acquired skills in managing user accounts, roles,
profiles, and
permissions to establish appropriate user access
levels
Helpdesk/IT support
03/2023 - 03/2024
South African Heritage Agency
Provided customer support through phone, email,
and chat, assisting with
order tracking, delivery queries, returns, and
refunds.Resolved customer issues efficiently
while maintaining a high level of
professionalism and ensuring a positive customer
experience in a fast-
paced e-commerce environment.
Collaborated with internal teams to resolve
delivery and order-related
concerns.