Mrs Nuraan Jappie
About Me
Corporate professional with 19years of experience in the telecommunications industry. An all-round support specialist, skilled in customer service, social media management, mobile networks and account management. Proficient in handling Tier-2 escalations, conflict resolution and ensuring customer satisfaction.
Personal Details
Education & Qualifications
Work Experience
Provide Tier-2 support to call centre agents and other departments.
Analyze and gather data for investigation (i.e. root cause analysis) in order to determine and provide the best and correct solution within SLA
Handled a variety of transactions on multiple systems with a high degree of accuracy
Attended daily huddles with leadership to discuss previous day's performance and ways to improve performance moving forward
Coached and mentored call centre agents on their metrics and find ways to improve overall performance successfully increasing workforce