Ms Zanele Mpanza
About Me
Dedicated, self-motivated, and results-driven administrative professional with experience in debt collection, credit control, customer service, reception, and office administration. Proven ability to manage multiple tasks, communicate effectively with clients, negotiate payment arrangements, and maintain accurate records in fast-paced environments. Strong organizational, problem-solving, and interpersonal skills, with a high level of professionalism, confidentiality, and commitment to delivering excellent customer service.
Personal Details
Education & Qualifications
Work Experience
Contact debtors regarding outstanding municipal accounts.
Negotiate payment arrangements and settlements.
Resolve account disputes and maintain accurate records.
Draft legal correspondence, statements and reports.
Escalate accounts for legal action where necessary.
Ensure compliance with the National Credit Act and POPIA.
Managed reception and client enquiries. Answered calls and scheduled appointments. Prepared legal correspondence and maintained files. Performed general office administration.
Monitored CCTV and alarms. Reported incidents. Maintained control room records.
Operated PABX. Managed reception and diaries. Provided customer service.
Managed staff and operations.
Prepared reports and rosters.
Ensured OHS compliance.