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Bernadette Cooney

083 ****19 Krugersdorp

About Me

I am a highly organised, detail-oriented Personal Assistant and Practice Secretary with extensive experience in medical administration, office management, and patient-facing reception. I streamline record-keeping and filing systems, manage diaries and complex schedules, and handle accurate data capturing and transcription while maintaining strict confidentiality. I am committed to delivering efficient, professional service, building strong working relationships, and supporting smooth day-to-day operations in fast-paced environments.

Education & Qualifications

N6 Management Assistant
Westcol Carletonville
Management Assistant · National Certificate · Completed · 2001
Senior Certificate
High School Carletonville
Completed · 1999
Bachelors - Pastoral Counsellor
Professional Counsellor Academy
Pastoral Counsellor · Bachelor Degree · Completed · 2020

Work Experience

Personal Assistant/Practice Secretary
Dr Karen Gunther And Associates Inc.
Aug 2010 - Jul 2025

Streamlined record-keeping systems, guaranteeing data precision and easy retrieval. Mastered meticulous data entry, upholding utmost accuracy in information handling. Proficient in diary management, expertly organising appointments to enhance workflow efficiency. Accurately transcribed medical reports, contributing to superior patient care documentation. Demonstrated exceptional organisational skills in conducting personal errands and shopping. Managed haematology treatment authorisations, facilitating compliant and prompt patient services. Fostered collaborative relationships with healthcare professionals to ensure high-quality patient care. Cultivated strong connections with pharmaceutical representatives and patients, enhancing service excellence. Handled confidential information with integrity and professionalism, ensuring compliance with privacy regulations. Coordinated complex schedules and meetings, ensuring seamless communication between patients, staff, and management. Expertly managed patient reception duties, delivering a friendly and professional first point of contact.

Filing Clerk/Administration Assistant
West Rand Oncology Centre - Life Flora Clinic
Nov 2009 - Jul 2010

Expertly managed file archiving, ensuring efficient retrieval and data integrity. Streamlined document storage processes, enhancing office organisation and productivity. Skillfully handled treatment authorisations, facilitating timely patient care. Provided warm and courteous assistance to visitors. Assisted in the preparation and processing of administrative documents and correspondence. Maintained accurate records and updated filing systems in compliance with company policies. Implemented a comprehensive filing system to enhance document organization and retrieval efficiency. Handled incoming calls and directed them to the appropriate personnel with professionalism. Supported office operations by managing supplies inventory and facilitating communication between departments. Ensured confidentiality and security of sensitive documents to maintain compliance with privacy regulations. Collaborated with healthcare teams to coordinate and expedite patient-related documentation and treatment authorisations. Assisted in coordinating internal communications and disseminating information to staff.

Loan Advisor/Personal Assistant
Independent Loan Brokers
Apr 2004 - Oct 2009

Expertly managed debtor control, ensuring efficient account reconciliation and financial integrity. Conducted comprehensive training for new hires. Streamlined payroll operations through the electronic transfer of salaries. Facilitated swift electronic transfer of loan funds. Maintained confidentiality and exercised discretion when handling sensitive information. Proficient in problem-solving, decision-making, and conflict resolution. Maintained organised records of client interactions and loan processing activities. Assisted in preparing and reviewing loan application documents, ensuring accuracy and compliance with regulatory standards.

Skills

Word Processing
Diary management
Reception
Record management
Customer service
Data Capturing
Organisational Skills
Attention to Detail
Communication
Teamwork
Problem Solving
Reliability
Adaptability
Time Management
Interpersonal Skills
Travel planning

Languages

Afrikaans
English

Hobbies & Interests

Reading Walking Charity and Volunteer Work