Bernadette Cooney
About Me
I am a highly organised, detail-oriented Personal Assistant and Practice Secretary with extensive experience in medical administration, office management, and patient-facing reception. I streamline record-keeping and filing systems, manage diaries and complex schedules, and handle accurate data capturing and transcription while maintaining strict confidentiality. I am committed to delivering efficient, professional service, building strong working relationships, and supporting smooth day-to-day operations in fast-paced environments.
Education & Qualifications
Work Experience
Streamlined record-keeping systems, guaranteeing data precision and easy retrieval. Mastered meticulous data entry, upholding utmost accuracy in information handling. Proficient in diary management, expertly organising appointments to enhance workflow efficiency. Accurately transcribed medical reports, contributing to superior patient care documentation. Demonstrated exceptional organisational skills in conducting personal errands and shopping. Managed haematology treatment authorisations, facilitating compliant and prompt patient services. Fostered collaborative relationships with healthcare professionals to ensure high-quality patient care. Cultivated strong connections with pharmaceutical representatives and patients, enhancing service excellence. Handled confidential information with integrity and professionalism, ensuring compliance with privacy regulations. Coordinated complex schedules and meetings, ensuring seamless communication between patients, staff, and management. Expertly managed patient reception duties, delivering a friendly and professional first point of contact.
Expertly managed file archiving, ensuring efficient retrieval and data integrity. Streamlined document storage processes, enhancing office organisation and productivity. Skillfully handled treatment authorisations, facilitating timely patient care. Provided warm and courteous assistance to visitors. Assisted in the preparation and processing of administrative documents and correspondence. Maintained accurate records and updated filing systems in compliance with company policies. Implemented a comprehensive filing system to enhance document organization and retrieval efficiency. Handled incoming calls and directed them to the appropriate personnel with professionalism. Supported office operations by managing supplies inventory and facilitating communication between departments. Ensured confidentiality and security of sensitive documents to maintain compliance with privacy regulations. Collaborated with healthcare teams to coordinate and expedite patient-related documentation and treatment authorisations. Assisted in coordinating internal communications and disseminating information to staff.
Expertly managed debtor control, ensuring efficient account reconciliation and financial integrity. Conducted comprehensive training for new hires. Streamlined payroll operations through the electronic transfer of salaries. Facilitated swift electronic transfer of loan funds. Maintained confidentiality and exercised discretion when handling sensitive information. Proficient in problem-solving, decision-making, and conflict resolution. Maintained organised records of client interactions and loan processing activities. Assisted in preparing and reviewing loan application documents, ensuring accuracy and compliance with regulatory standards.