Ms Jamie Govender

Making appointment; capturing data on Microsoft Excel and Word; banking; frontline coordinator; compiling reports; generating potential leads for investment opportunities.

Quoting, invoicing and filing; capturing data on Microsoft Excel and Word; processing orders; assistant buying; pricing stock and controlling; internal national branch stock transfers.

Assisting customers with quotes; controlling of back orders; processing orders; handling queries; dispatching stock; arranging couriers; filing; capturing orders on Microsoft Excel and Word.

Assisting in ordering stationery; assisting in ordering groceries; creating purchase orders.

Capturing orders using correct pricing structure; credits processed accurately; releasing orders timeously; controlling of back orders for customers; communicating queries timeously and efficiently; informing relevant person and manager of credit hold; contacting customers about delivery period and possible delays; assisting customers with quotes; providing staff and management with updated reports; assisting customers telephonically with product information, stock availability and pricing; maximizing sales effort and creating sales leads; coordinating and monitoring stock levels; updating customer pricelists.

Sales Administration / Sales Support
• Provide day-to-day administrative support to the Sales team and BDMs across assigned accounts and brands.
• Maintain accurate customer master data, pricing and account records on the ERP / CRM system.
• Generate and follow up on quotations, deal sheets and pricing approvals.
• Liaise with Logistics, Finance, Marketing and Product teams to keep sales activity moving without delays.
• Manage sales-related email queues and customer correspondence within agreed SLAs.
• Support BDMs with deal preparation, account reviews and customer-facing administration.
Order Management
• Process customer orders accurately and timeously on the ERP system.
• Monitor and clear Outstanding Sales Orders daily; investigate, escalate and resolve blockers (stock, credit, pricing, approvals).
• Process Credits and order amendments with full attention to detail — incorrect processing directly causes revenue loss to the business.
• Coordinate Repair Billing with BDMs to ensure all chargeable repair work is invoiced timeously and correctly.
• Process and reconcile Credit Notes — every credit note must be approved, supported by valid documentation and applied to the correct account.
• Confirm order acknowledgements, lead times and ETAs to customers; proactively communicate any changes.
Stock Management
• Run and review SOH (Stock on Hand) Aged Reporting on the agreed cadence.
• Flag aged, slow-moving and at-risk stock to the relevant BDM and proposed action (sell-through, price action, return, write-down) with approval from Sales Manager.
• Coordinate with the Warehouse on stock allocations, holds, transfers, returns and GRVs.
• Support stock counts, GRV resolution and stock reconciliations; assist Finance with month-end stock cut-off.
• Monitor open committed stock against open sales orders to prevent over-commitment and order failure.
Customer Service
• Act as primary point of contact for assigned customer accounts on order status, deliveries, returns and queries.
• Manage customer complaints and escalations through to resolution within SLA, keeping the customer informed at every step.
• Build and maintain professional, responsive relationships with customers — demonstrate Customer Focus in every interaction.
• Support BDMs with customer-facing administration during meetings, account reviews and campaigns.
Reporting and Administration
• Produce weekly and monthly reports: Outstanding Sales Orders, SOH Aged, Open Credits, Repair Billing status and Credit Note register.
• Track and report Outstanding Debtors in collaboration with Finance; escalate ageing accounts and recovery plans to the responsible BDM.
• Maintain accurate, audit-ready filing of all sales documents (POs, invoices, credit notes, signed approvals, repair authorisations).
• Keep ERP and CRM records up to date — orders, contacts, opportunities, repair jobs, customer interactions.
• Support month-end and year-end close activities (cut-off, accruals, reconciliations, sign-offs).
Skills and Development
• Complete all assigned internal training (product, systems, compliance, ways of working) within stipulated deadlines.
• Attend external and brand training (Apple, DJI, Microsoft, Nintendo, GoPro and other partners) as nominated, including required certifications.
• Apply training in day-to-day work and share key learnings back with the team.
• Maintain a Personal Development Plan (PDP) aligned with role progression; review with line manager quarterly.