TABOKA MOKANYOLE

Managing the Information Technology Network Infrastructure, hardware, software and systems. Monitoring, configuring, administering and maintaining IT systems and infrastructure. Managing and providing helpdesk services to all users. Reviewing the adequacy and allocation of ICT resources, equipment, and service levels. Supporting PBAX (Micollab, Mitel (MiVoice Business)). Managing backups and ensuring disaster recovery policies are adequate, properly managed and formulated identifying operational risks to service and ensures mitigation actions are put in place. Installing and upgrading systems and application software adhering to licensing regulations. Providing first and second line support. Adhering to IT service standards and access management. directing ICT operations and sets priorities between system developments, maintenance and operations. Checking performance-related issues and network support problems. Attending audit queries. Ensuring Internet and Email services availability for all users including students. Recovering user data and enforcing security. Installing, maintaining, upgrading and repairing ICT equipment. Ensuring teaching labs equipment is operational and up to date. Ensuring contracts are renewed in time.

Assisting in customizing and exporting reports from iHRIS based on user demand. Keeping records of maintenance work and repair. Supporting the iHRIS server and computers. Implementing and monitoring backup processes of iHRIS system for NMCB and Ministry of Health and embedding backup processes. Assisting users in understanding report data and post-processing reports with other software (e.g. MS Excel and LibreOffice Calc). Monitoring error logs and user interaction to identify and report bugs to iHRIS developers and the iHRIS Global Community. Assisting system users in data entry and providing elbow support. Attending user meetings to collect requirements and assisting in user training.