Ms Sive Matomane

Answering customer calls and responding to their emails or chats. Providing customers with product or service information. Handling customer complaints or issues. Documenting all call information according to standard procedures. Processing orders, forms, and requests from customers. Meeting personal/team sales targets and call handling quotas. Handling changes in policies or renewals. Working with the management team to stay updated on product knowledge and be informed of any changes in company policies. Identifying and escalating issues to supervisors as needed.

Verify purchases, inspect parcels, and cross-check receipts. Confirm sales and credit/debit documentation and obtain signatures. Inspect vehicles leaving the premises and ensure goods are correctly loaded. Manage boom gates, control entry/exit points, and maintain visitor logbooks. Respond to alarms and emergencies. Aid customer and staff support, resolve conflicts, and ensure a safe shopping environment.

Operate cash registers/POS to process payments. Greet customers, answer questions, resolve complaints, and provide efficient checkout. Process refunds/exchanges and apply discounts/coupons/loyalty credits. Count and reconcile cash drawer, balance accounts, and report discrepancies. Maintain tidy checkout area and ensure displays are accurate.